Privacy Policy
Last updated: November 26, 2025
Raising Reputations, LLC
407 West Smith Valley Road
Suite #382
Greenwood, Indiana 46142
Support@RaisingReputations.com
1. INTRODUCTION
Raising Reputations, LLC (“Raising Reputations,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use:
- Our SaaS platform and review management tools (“Software” or “Platform”)
- Our Skool community (“Community”)
- Our done-for-you services (“DFY Services”)
- Our websites, training, resources, and communications (collectively, “Services”)
By accessing any of these services, you agree to this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, and Data Processing Agreement.
If you do not agree, please discontinue use immediately.
2. WHO WE ARE & CONTACT INFORMATION
Raising Reputations, LLC
407 West Smith Valley Road
Suite #382
Greenwood, Indiana 46142
Support@RaisingReputations.com
We are the “data controller” for most personal data.
For DFY services and AI processing, we may act as a “data processor.”
3. INFORMATION WE COLLECT
We collect the following categories of information:
Information You Provide Directly
- Name, email, business name
- Account credentials
- Payment information (processed securely by Stripe or Skool—not stored by us)
- Content uploaded to the platform
- Reviews or customer data provided for DFY services
- Messages, posts, comments, or uploads in the Community Information We Collect Automatically
- Log data, IP address, browser type
- Device information
- Usage activity in the Platform or Community
- Cookie-based analytics (see separate Cookie Policy)
Information from Third-Party Integrations
If you connect external platforms (e.g., Google, Facebook, Yelp, Angi, TripAdvisor, and others):
- Access tokens
- Review data (ratings, text, timestamps)
- Profile details
- Messaging or inbox data (where allowed)
We never claim ownership of third-party intellectual property.
Information from DFY Services
For DFY review or GBP management, we may receive:
- Customer names, emails, phone numbers
- Review content
- Social media or GBP access permissions
- Business operational information
You may request deletion at any time.
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide, maintain, and improve the Software
- Deliver training, resources, and Community features
- Perform DFY review management or GBP services
- Send important service-related updates
- Deliver AI-powered review responses or suggestions
- Generate anonymized analytics
- Detect fraud, security risks, or misuse
- Comply with legal requirements
We do NOT sell personal data.
We may use aggregated or anonymized data for research, product development, and marketing.
5. LEGAL BASIS FOR PROCESSING (GDPR)
For EU/EEA users, we process data based on:
- Contract necessity – to deliver our Services
- Legitimate interests – product improvement, security, analytics
- Consent – cookies, email marketing, third-party integrations
- Legal obligations – tax, compliance, fraud prevention
6. HOW WE SHARE INFORMATION
We share information only as necessary with:
Service Providers
- Stripe (payments)
- Skool (community platform)
- AI service providers (OpenAI or comparable)
- Email service providers
- Hosting and infrastructure providers
Third-Party Platforms You Connect
If you connect Google, Facebook, Yelp, or others, etc., we send and receive only what you authorize.
We are not responsible for actions taken by third-party platforms.
Legal Requirements
We may disclose data to comply with:
- Law enforcement
- Court orders
- Regulatory obligations
Business Transfers
If Raising Reputations is sold or merges, data may transfer as part of the assets.
7. INTERNATIONAL USERS
Our Services are operated in the United States.
If you access from outside the U.S., you consent to:
- Processing in the U.S.
- Transfer to third parties located globally
We apply GDPR-grade protections regardless of region.
8. MARKETING USE & OPT-OUT OPTION
Unless you opt out, Raising Reputations may use:
- Your reviews
- Your testimonials
- AI-anonymized outputs
- Community wins or success stories
For:
- Marketing materials
- Educational examples
- Case studies
To opt out, email:
To opt out, send an email to Support@RaisingReputations.com with the subject line: “Opt-Out of Marketing Use.”
We will honor your request within 30 days.
9. DATA RETENTION
We retain data only as long as needed for:
- Providing Services
- Legal and accounting purposes
- Resolving disputes
- Maintaining security
Requesting Access to Your Data
You may request a copy of the personal data we hold about you at any time. All requests must be submitted in writing to Support@RaisingReputations.com.
We will respond to access or correction requests as quickly as possible. If we require additional time, we will notify you within thirty (30) days and provide an updated timeline.
If we cannot provide certain personal information or make a requested correction, we will inform you of the reason unless restricted by law or security considerations.
Requesting Corrections or Deletion
If you believe any personal data we hold about you is inaccurate, incomplete, outdated, or no longer necessary for the purposes for which it was collected, you may request that we correct, update, or delete it.
You may also object to our processing of your data where you believe we no longer have a lawful basis to use it.
To submit any such request, please contact us at Support@RaisingReputations.com.
Withdrawing Your Consent
If we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us at Support@RaisingReputations.com.
Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. Some Services may become unavailable if consent is withdrawn.
10. DATA SECURITY
We use industry-standard safeguards:
- Encryption in transit
- Secure servers and firewalls
- Role-based internal access
- Monitoring for suspicious activity
No security system is 100% fail-proof.
In the event of a breach, we will notify affected users according to applicable laws.
11. YOUR PRIVACY RIGHTS
GDPR (EU/EEA) Rights
You may request:
- Access
- Correction
- Deletion
- Restriction
- Data portability
- Objection
- Withdrawal of consent
CCPA/CPRA (California) Rights
You may request:
- Categories of data collected
- Specific data collected
- Deletion
- Correction
- Opt-out of sale/sharing (we do not sell data)
Submit requests to: Support@RaisingReputations.com.
We will verify your identity before responding.
12. CHILDREN’S PRIVACY
Our Services are not intended for children under 18. We do not knowingly collect data from minors.
If you believe we have information about a minor, contact us immediately.
13. COOKIES & TRACKING
We use:
- Essential cookies
- Analytics cookies
- Preference cookies
See our Cookie Policy for details and opt-out options.
14. THIRD-PARTY LINKS
Our Services may link to third-party sites.
We are not responsible for:
- Their content
- Their privacy practices
- Their policies
You should review third-party privacy notices before interacting.
15. DATA PROCESSING AGREEMENTS
Where required (e.g., GDPR), we enter into Data Processing Agreements (“DPAs”) with our users.
Our DPA governs:
- Processing roles
- Security obligations
- Subprocessors
- Data subject rights
- Retention and deletion
Find a copy of our full DPA here.
16. CHANGES TO THIS POLICY
We may update this Policy from time to time.
If changes are significant, we will:
- Email users, or
- Post a prominent notice in the Community
Continued use of the Services constitutes acceptance.
17. CONTACT INFORMATION
Raising Reputations, LLC
407 West Smith Valley Road
Suite #382
Greenwood, Indiana 46142